Published on February 25th, 2013 | by John I.0
Future Communication Technologies in a Business enviroment
Communication is key to business development. Seen in the abstract, it’s just the flow of information between different people: consumers, business partners, employees, and distributors. The business makes use of technology to increase the speed at which information flows between these people. As information flows faster, it increases the “speed of business,” which in turn produces more business at a faster rate. To achieve this, the business has to know how to successfully apply different technologies and make them work together.
The businesses has to integrate different types of technical communication into its model. Thanks to technology, it’s possible to merge different communication media into a coherent whole. Data, internet, and voice can all be combined. Fixed mobile convergence is a reality, and an advantage, saving money and increases production. Well managed communication technology also creates a competitive advantage, offering customers an integrated solution that makes it harder for competitors. For voice communication providers, a multiple media virtual PBX is one example. Through fixed-mobile convergence, one virtual PBX can serve both mobile and fixed telephony terminals.
Communication technology also works to strengthen the customer relationship. It gives customers different ways of communicating with the business. Customers can receive information from the business through the website at any time of day, and then contact the business through the website or via email.
Technology can reduce costs, by making information more accessible to employees. They get the information they need easily and quickly, allowing them to make decisions at a faster pace and get more done. Employees even communicate with each other more quickly, by making use of email and instant messaging.
All these benefits come together when you set up a network. A network of different devices allows them all to communicate and share information, so that everything works together to support the business’ goals.